Easy returns, zero stress
To start a return, refund, or exchange, email our support team first — we'll guide you through every step.
30-Day Return Policy
You have 30 days from the date your order is marked as delivered to request a return or exchange.
Eligibility for Returns
To qualify for a return, please make sure:
- Items are unused, in original condition and packaging, with all parts and accessories included.
- Items damaged by use, installation, or modification are not eligible — defects go through our 2-Year Warranty.
- A receipt or your order number is required.
Return Shipping
Change-of-mind returns: the customer covers return shipping. Defective, damaged, or incorrect items: BoltHut covers all return shipping costs.
Before You Ship
Please don't ship your return until you've received authorization and the return address from our team. Items sent back without prior approval cannot be processed or refunded.
Start by Email
Email support@bolthut.com with your order number — we confirm within 1 business day and send the authorized return address.
Damages & Issues
Inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us within 48 hours with clear photos or a short video so we can verify and resolve it quickly — replacement or full refund, free.
Exchanges
The fastest way to exchange is to return the original item and place a new order once your return is accepted. We'll arrange the rest by email.
Refunds
Once we receive and inspect your return, we'll email you about approval. Approved refunds are issued to your original payment method within 10 business days (+ a few days for your bank to post).